“One of our customers operates three production lines that run parts 24-hours a day and 7-days a week. When the purchasing agent called in a panic, telling me that they might have to shut down two of those lines for lack of tools, we called CONTOUR360 for help. CONTOUR360 understood that the problem was a mistake by the end-user to order tools in time, but they didn’t tell us their policies, and they didn’t tell us how many other orders were in line in front of us. CONTOUR360 met with their production team to find a solution that was possible and realistic. Then they rolled up their sleeves and went to work. The tools were shipped to our customer in record time, preventing a machine shutdown, and creating a loyal customer in the process. Once the crisis was over, CONTOUR360 sat down with us to create a logistical plan for this customer to ensure that tools will be available and dull tools will be re-manufactured to the original print.”

“Leonard Industrial Supply has been in the cutting tool and industrial supply business for over one hundred and four years, and myself for over fifty years.  It is very rare in this day and age to find a company such as CONTOUR360 to partner with.  They Manufacture outstanding products and, on most occasions, outperform their competitors’ products.  If you consider that, together with their outstanding service, amazing engineering team and on time deliveries, it makes CONTOUR360 hard to beat.”